Professional Telephone Skills
The telephone is a distinct communication vehicle with its own nuances and skill-set. We generally treat phone encounters as if they were face-to-face meetings without the face. However, most people come across quite differently on the phone versus face-to-face. Content must be handled more succinctly as well.
This program is for executives, salespeople, managers, and any business professional who spends a significant amount of time on the phone. The course will enable you to:
- Use your voice effectively
- Eliminate distracting language and filler words
- Leave clear and succinct messages
- Get to your point
- Communicate specific next action steps
- Balance and manage the conversation
- Maximize your impact over the phone
This 1-day program uses audio/videotape feedback, and can accommodate 12 people.
On-the-job training and feedback is also available.