Dealing Productively with Conflict
You may be communicating with a particularly difficult person or group; the issue you are addressing may be highly charged; or varying points of view may be deeply entrenched; in any case, your business effectiveness and personal sanity depend on how you handle conflict.
Use Invisible Elephant's ART Response Model, DNA listener profile, and interaction tools to:
- Uncover and understand the perspective of the person with whom you're in conflict
- Ask the right questions to unravel resistances and objections
- Demonstrate Connective Listening
- Incorporate language and examples that the listener can relate to
- Clarify your own point of view non-defensively
- Defuse hostility
- Keep the conversation positive and action oriented
- Create a sense of openness behaviorally
In this customized 1 to 2 day program, participants practice in facilitated role-plays, and are invited to work with real life scenarios safely and professionally. 1-12 participants can be accommodated.